Privacy Policy

Last updated: January 1, 2024

1. Introduction

Custom Tees ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the application.

2. Information We Collect

2.1 Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Contact customer support
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through third-party payment processors)

2.2 Design Data

When you create custom designs, we collect:

• Design files and images you upload
• Text and graphics you add to designs
• Design preferences and saved templates

2.3 Device Information

We automatically collect certain information about your device, including:

• Device type and model
• Operating system and version
• Unique device identifiers
• Mobile network information
• IP address

2.4 Usage Data

We collect information about how you interact with our app, including:

• Features used
• Pages and screens viewed
• Time spent in the app
• Clicks and interactions
• Error logs and performance data

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our services
• To process and fulfill your orders
• To communicate with you about orders, updates, and promotions
• To improve our app and services
• To personalize your experience
• To provide customer support
• To detect and prevent fraud
• To comply with legal obligations

4. Sharing Your Information

We may share your information with:

4.1 Service Providers

We work with third-party service providers to help us operate our business, including:

• Payment processors for secure transactions
• Printing partners for order fulfillment
• Shipping companies for delivery
• Analytics providers to improve our services
• Cloud storage providers for data hosting

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure HTTPS connections
• Regular security audits
• Access controls and authentication
• Regular backups

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain uses of your data
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@custom-tees.app.

7. Children's Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session
• Remember your preferences
• Analyze app usage
• Provide targeted advertising

You can control cookie preferences through your device settings.

10. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Marketing Communications

With your consent, we may send you marketing communications about our products and services. You can opt-out at any time by:

• Clicking the unsubscribe link in emails
• Adjusting notification settings in the app
• Contacting us directly

12. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When data is no longer needed, we securely delete or anonymize it.

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

14. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last updated" date
• Sending you a notification (for material changes)

15. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: privacy@custom-tees.app
• Phone: 1-800-CUSTOM-T
• Address: Custom Tees Inc., 123 Design Street, Creative City, CA 90210