Account Deletion

Last updated: January 1, 2025

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Delete Account from App

You can delete your account directly from the Custom Tees mobile app:

Open the Custom Tees app on your device
Go to Profile/Settings
Scroll down to "Account Settings"
Tap "Delete Account"
Follow the confirmation prompts

⚠️ Important: This action is permanent and cannot be undone.

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Request Account Deletion via Email

If you're unable to delete your account through the app or need assistance, you can request account deletion by email:

Send Deletion Request

Send an email to deletion@custom-tees.app with the following information:

Subject line: "Account Deletion Request"
Your registered email address
Your full name
Reason for deletion (optional)
Confirmation that you understand this action is permanent

Email Template:

To: deletion@custom-tees.app

Subject: Account Deletion Request

Dear Custom Tees Support,

I would like to request the deletion of my account with the following details:

Email: [Your registered email]
Name: [Your full name]
Reason: [Optional reason]

I understand that this action is permanent and cannot be undone. I confirm that I want to proceed with the account deletion.

Thank you for your assistance.

Best regards,
[Your name]

What Happens When You Delete Your Account

✅ What Gets Deleted

Your personal profile information
Account login credentials
Saved designs and templates
Order history and preferences
Payment information (if stored)
App usage data and analytics

⚠️ What Remains

Completed orders (for legal/tax purposes)
Financial records (for accounting compliance)
Anonymized usage data (for service improvement)
Support tickets and communications

Processing Time

Immediate (App Deletion)

Account deletion through the app is processed immediately. You'll receive a confirmation email within 24 hours.

1-3 Business Days (Email Request)

Email deletion requests are processed within 1-3 business days. You'll receive a confirmation email once completed.

30 Days (Complete Removal)

All personal data is completely removed from our systems within 30 days of account deletion.

Before You Delete

Consider These Alternatives

Account Deactivation: Temporarily disable your account instead of permanent deletion
Data Export: Download your designs and data before deletion
Support Contact: Reach out to our support team if you're having issues
Privacy Settings: Adjust your privacy settings to limit data collection

Export Your Data

Before deleting your account, you can export your data:

Go to Profile/Settings in the app
Tap "Data & Privacy"
Select "Export My Data"
Choose the data types you want to export
Download the exported file

Frequently Asked Questions

Can I recover my account after deletion?

No, account deletion is permanent and cannot be reversed. You would need to create a new account if you want to use our services again.

Will my designs be deleted?

Yes, all your saved designs, templates, and custom creations will be permanently deleted along with your account.

What about pending orders?

Pending orders will be cancelled and refunded. Completed orders will remain in our records for legal and accounting purposes.

Can I delete my account if I have an active subscription?

Yes, but your subscription will be cancelled and you may be eligible for a prorated refund depending on your subscription terms.

How long does it take to process email deletion requests?

Email deletion requests are typically processed within 1-3 business days. You'll receive a confirmation email once completed.

Need Help?

If you have questions about account deletion or need assistance, please contact our support team:

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Email Support

deletion@custom-tees.app

support@custom-tees.app

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Live Chat

Available in the app

Mon-Fri, 9 AM - 6 PM EST

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Phone Support

1-800-CUSTOM-T

Mon-Fri, 9 AM - 6 PM EST